📦 Shipping Policy

Last Updated: February 2025

Welcome to CrushKaro! We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully to understand our shipping process, delivery times, and charges.

1️⃣ Order Processing & Shipping Time

✅ Order Processing Time:

All orders are processed within 1-3 business days (excluding weekends and public holidays).
Orders placed after 5:00 PM IST will be processed on the next business day.

✅ Estimated Delivery Time:

Standard Delivery (Within India): 5-7 business days
Express Delivery (Within India): 2-4 business days
International Delivery: 7-14 business days

💡 Note: Delivery times may vary depending on your location, shipping method, and courier delays.

2️⃣ Shipping Rates & Methods

🚚 Shipping Costs:

Standard Shipping (India): ₹50 (Free for orders above ₹999)
Express Shipping (India): ₹150 (1-3 Business Days)
International Shipping: Calculated at checkout based on location

📌 Important Notes:
✔ Shipping fees are non-refundable unless due to a CrushKaro error.
✔ International orders may be subject to customs duties and taxes, which must be paid by the customer.
✔ Orders shipped outside India may experience longer transit times due to customs clearance.

3️⃣ Tracking & Order Status

🔎 Order Tracking:
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our Order Tracking Page.

📌 If you do not receive a tracking number within 3 days, please contact us at [hello@crushkaro.com].

4️⃣ Shipping Delays & Issues

At CrushKaro, we work with reliable shipping partners to ensure timely delivery. However, delays may occur due to:
❌ Weather conditions, holidays, or courier service disruptions
❌ High order volume during sales or festive seasons
❌ Customs clearance for international orders

💡 If your order is delayed beyond the estimated time, please reach out to us at [hello@crushkaro.com] or [+91 8882331920].

5️⃣ Lost, Stolen, or Damaged Packages

🚨 Lost or Stolen Packages:

CrushKaro is not responsible for lost or stolen packages after they have been marked as “Delivered” by the courier.
If your order is marked as delivered but not received, please check with your local courier office.

📌 To file a lost package claim, contact us within 7 days at [hello@crushkaro.com].

🚨 Damaged Packages:

If your order arrives damaged, please take clear photos of the package and product and email them to us at [hello@crushkaro.com] within 48 hours of delivery.
We will assist with replacements or refunds as per our Refund & Return Policy.

6️⃣ International Shipping & Customs

🌍 We ship worldwide! However, international orders are subject to:
✔ Customs clearance procedures in your country
✔ Import duties & taxes (customer responsibility)
✔ Extended shipping times in some regions

📌 If your order is held at customs, please contact your local customs office for further assistance.

7️⃣ Address Errors & Non-Deliverable Packages

📍 Incorrect Shipping Address:

Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, the customer must pay for reshipping.

🚚 Non-Deliverable Packages:
If an order is returned due to:
❌ Incorrect address
❌ Unclaimed package at the courier office
❌ Failed delivery attempts

➡ The customer will be responsible for any re-delivery charges or may request a refund (excluding shipping costs).

8️⃣ Contact Us for Shipping Support

If you have any shipping-related questions, feel free to reach out to our Customer Support Team:

📧 Email: hello@crushkaro.com
📞 Phone: +91 8882331920
📍 Business Address:
Crush Karo (A Brand under the umbrella of Original Store)
Plot No. 8A, Habitech Studios, Tech Zone IV,
Noida Extension, Gautam Buddha Nagar, 201306, Uttar Pradesh, India.

🚀 CrushKaro Promise:

We strive to deliver every order safely, quickly, and efficiently. Thank you for shopping with CrushKaro! 😊